Organizational Assessments

Juran will conduct organization-wide assessments to identify gaps in your current system and workforce skills. Once the gaps are identified we will provide a set of solutions to close the gaps.

 

Assessments

Improved products, services and processes.

By assessing your organization, you will gain a better understanding of what factors are having the biggest impact on productivity, performance and profitability. Following an assessment, we will create a roadmap that outlines how your knowledge and skills gaps can be addressed, with the end result of better products, services and processes.

Here are the some of the assessments Juran offers:

  • Quality Health Check
  • Cost of Quality
  • Quality Culture Maturity
  • Improvement Opportunities
  • Quality Leadership Skills
  • Stakeholder Analysis
  • Quality 4.0 Readiness
  • Quality Systems & ISO 9000

Cost of Quality

Reduce costs and improve quality.

Juran defines the Cost of Poor Quality (COPQ) as the difference between those costs that would disappear if everything was done perfectly in a process, the first time and every time.

Juran has a tested and validated COQ Assessment and design tools and methods that have been used successfully with hundreds of clients to capture true COQ (not just the typical “tip of the iceberg” costs).

Our methods results in the quantification of the potential dollars that are lost due to ineffective and inefficient processes in an organization. The most robust form of the COQ occurs when this quantification of waste and loss is understood across an enterprise entire value chain. This scope includes – from the understanding of your customer needs through the design, development, production, transportation, installation and servicing of those goods or services to meet customer needs.

The Juran COQ deliverables from this assessment will provide your leaders with an expert led, legitimate and objective financial picture of the estimated costs that could be reduced (as a percent of sales and operating costs) if your organization aims specific resources at them. Typical projects identified and executed provide a 5:20x Return on Investment (ROI).

For more information about the Juran Cost of Quality Assessment, please get in touch with one of our experts today.

Quality Culture Maturity Assessment

    Juran’s Quality Culture Maturity Assessment is specifically structured to be a review of the tasks that must be completed during a robust improvement journey, or roadmap, to assure its long-term success. We have segmented these tasks into five distinct phases:

    Decide, Prepare, Launch, Expand and Sustain

    The key tasks of the Decide, Prepare and Launch phases should be completed in sequence before expanding the program. Although some tasks will overlap, it is important to complete tasks from each phase before moving on to the next phase.

    The Maturity Assessment from Juran provides the client an analysis of the cultural attitude towards the Continuous Improvement process, the current process capability, and its maturity level at each of the key tasks. This assessment forms the basis for adjusting the current deployment as necessary to better achieve client strategic and tactical improvement initiatives and meet the key strategies of the business.

    Additionally, the Maturity Assessment enables the client to better understand what is working and not working as it relates to Lean Six Sigma (continuous improvement) deployment, customer satisfaction, and processes aimed at generating breakthrough business results and cost reductions.

    For more information about the Juran Maturity Assessment, please get in touch with one of our experts today.

    Improvement Project Selection and Opportunity Analysis

    Juran’s Opportunity Assessment is an intense analysis of an organization’s operations statistics, financial statements, support processes, inventories, customer satisfaction indices, quality data, production reports, supplier information, demand information, and disclosure of capital projects with the intent of identifying and prioritizing clear, concise high value improvement projects.

    The Opportunity Assessment takes place in the Decide Phase of an improvement journey (although for mature organizations this assessment can be completed in Launch, Expand, and beyond Phases).

    To complete the Opportunity Assessment, the Juran Client Relationship Executive will submit to the Client Representative, typically at least 3 weeks in advance of the Opportunity Assessment, an Opportunity Assessment Needs Checklist. This checklist details the data/information the client should accumulate and be prepared to present to the Juran Assessment team on-site.

    Juran will schedule meetings in 1-2 hour increments (dependent upon the breadth and depth of the provided information) and review the submitted information with the designated client contact for each of the target areas. Juran will analyze the data and immediately begin to document clear, concise potential improvement projects that can be either Six Sigma DMAIC, Lean, Six Sigma Design, Just Do Its, or basic Root Cause Analysis. These projects will be detailed on the Juran Project Selection Matrix and subsequently ranked by critical criteria (customized for each client), along with Pareto Analysis of the Vital Few high value add projects. The client will receive a comprehensive and prioritized list of projects that can immediately be staffed to launch the improvement journey. This creates the critically important dynamic project funnel needed to drive long-term improvement.

    For more information about the Juran Opportunity Assessment, please get in touch with one of our experts today.

    Quality Leadership Skills

      Our assessment can be used to identify gaps in quality skills against industry standards to create your own personalized learning path. It’s the ideal solution for capturing the baseline of skills and capabilities for all of your quality professionals.

      We will measure your team against the  industry Body of Knowledge across seven categories:

      1. Quality Methods
      2. Critical Thinking
      3. Teamwork & Coaching
      4. Process Control
      5. Problem Solving
      6. Assessment & Audit
      7. Statistics & Data Analysis

      Deliverables

      • Detailed benchmark report to compare your organization to our skills database
      • Codify the skills, align them to job roles, and identify the gaps for each individual
      • Benchmark against the future quality skills required as technology impacts your operations
      • Create a body of knowledge for your organization
      • Create a more robust skills assessment to incorporate current and future skills needed

      For more information about our assessment tools, please get in touch with one of our experts today.

        Transformational Change Stakeholder Assessment

        Organizations at times are faced with significant transformations in order to stay ahead of growing competition in the market, satisfy customers with greater sophistication in product features and service, meet higher levels of customer demand for product quality and reliability, and satisfy more demanding regulatory requirements.

        Reaching a status of superior quality and sustainable financial results requires significant process and operational transformations. These transformations are not just technical. They will make substantial changes to the organizational culture – the beliefs, values, and habits of the people who lead, manage, and work within the company. The culture for superior quality requires a strong, dedicated leadership team to support the new strategic direction.

        The Juran Transformational Change Stakeholder Assessment provides not only insights into the readiness of each individual in the leadership team for that change, but also recommendations for each individual to gain the most value from the existing strengths and minimize the impact of potential resistance. The Juran Transformational Change Stakeholder Review is in the format of an executive dialog built around eighteen questions covering a wide range of issues related to the organization and its strategic transformation.

        For more information about the Juran Stakeholder Assessment, please get in touch with one of our experts today.