All business improvement initiatives, however small in scope, involve an element of change management. It is important to realize that events from the past often set the tone for the future. As such, it is critical that any new change initiative be properly planned in order to avoid the often seen "flavor-of-the-month" syndrome and what Dr. Juran referred to as resistance to change. This includes thinking through all aspects of how employees will react and adapt to the new business realities. It also entails managing the rate of change, which is typically driven by the urgency of the business situation. It is only through a disciplined, methodical process that sustainable, breakthrough results will occur.
Balancing the human and technical aspects involves:
- Determining the enterprise's level of maturity regarding change.
- Determining the type of solutions required to improve performance.
- Establishing the rate of change to achieve set goals.
- Developing an effective communication strategy to ensure employee "buy-in".
Juran's Transformation and Change Management Service is a customized, structured methodology for accelerating and successfully managing positive change in an enterprise. We'll help you create an in-house culture capable of adapting to market-driven changes as a unified entity through a controlled, systematic application of the knowledge, tools, and resources needed to transform an organization.
Call +1-800-338-7726 to speak with a Juran consultant regarding bringing about successful positive change in your organization or write tina@juran.com.
(800) 338-7726