The benefits of a team approach are many. Consider the role you play in your organization. You are one link in the process of delivering a quality good or service. The colleagues you interact with in the role of supplier, processor, and customer represent other links. On a team, each of you brings different experience, skills, know-how, and perspectives to the issues you deal with every day.
Such diversity is important to members. A single person trying to remove a problem or deficiency, no matter how skilled, has rarely mastered the intricacies of an entire work process. The most significant gains in quality are usually achieved by teams—groups of individuals pooling their talents as well as the expertise they have developed by working at different stages of a shared process.
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