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Six Sigma

Six Sigma provides companies with a series of interventions and analytical tools that lead to breakthrough improvements in profitability and quantum gains in quality, whether a company's products are durable goods or services.

Sigma is a letter in the Greek alphabet used to denote the standard deviation of a process (standard deviation measures the variation or amount of spread about the process mean).

A process with "Six Sigma" capability means having 12 standard deviations of process output between the upper and lower specification limits. Essentially, process variation is reduced so that no more than 3.4 parts per million fall outside of the specification limits. The higher the Sigma number, the better. All processes vary, too much variation is costly.

The "Six Sigma" term also refers to a goal, and methodology utilized to drive out waste and improve the quality, cost, and time performance of any business. On average, one Six Sigma project will save an organization between $250,000 and $3 million. Black Belts with 100% of their time allocated to projects can execute five or six projects during a 12-month period, potentially adding over $1M of ROI per belt per year.

Six Sigma implementation is achieved through the deployment of a project-by-project system. We define a project as a structured and systematic approach to achieving Six Sigma levels of improvement in a given process. Each Six Sigma project can be of a different size and duration.

Depending on the scope of the project, it is categorized as:

  • A DMAIC Project: A project aimed at improving a manufacturing or transactional business process that extends across an organization. Examples include the order processing process, the inventory management process, production, and revenue capture.

  • A DMADV or Design for Six Sigma Project: A project aimed at incorporating both the internal and external voice of the customer and attaining Six Sigma levels of quality in the design of products, services, and processes.

Juran can help your organization achieve Six Sigma levels in profitability and gains in quality through our breakthrough training and consulting.