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Transformation and Change Management
Juran's Transformation and Change Management Service is a customized, structured methodology for accelerating positive change in an enterprise. It creates an in-house culture capable of adapting to market-driven changes as a unified entity. Change Management is a controlled, systematic application of the knowledge, tools, and resources needed to transform an organization.
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All business improvement initiatives, however small in scope, involve an element of change management. It is important to realize that events from the past often set the tone for the future. As such, it is critical that any new change initiative be properly planned in order to avoid the often seen, "flavor-of-the-month" syndrome. This includes thinking through all aspects of how employees will react and adapt to the new business realities. It also entails managing the rate of change, which is typically driven by the urgency of the business situation. It is only through this process that sustainable, breakthrough results will occur.
Juran assists clients in balancing the human and technical aspects of change by:
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